QOS for Call centers

In this new wireless era, one of the most used term that comes up when we talk about VoIP in a call centre is QoS or Quality of Service. When call centre operators look at a building, growing, or virtualizing their businesses, QoS is a term that often throws around like a small detail or an indirect assumption during discussions with SIP providers or resellers. A communications network creates the foundation or base of any successful organization. These networks carry an abundance of applications, including real-time voice, high-quality video and delay-sensitive data. Networks should come up with foreseeable, measurable, and at times guaranteed services by managing jitter, bandwidth and loss parameters on a network. Digiway takes call centre QoS seriously, so reach out to us if you need a partner to help you establish the perfect call centre solution for your business.